Contact Us
Get in Touch With Our Team
We’re not a faceless directory. There’s a real editorial team behind this platform, and we genuinely want to hear from the people who use it. Whether you have a question, a concern, a correction, or something worth celebrating, the channels are open.
We aim to respond to all messages as promptly as possible. Response times can vary depending on volume, but we take every message seriously and don’t let things pile up unanswered for long.
Reasons Players Reach Out
Questions and Feedback About Our Content
If something we’ve written isn’t clear, or you want to share a perspective we haven’t considered, we’d like to know. Our editors read feedback carefully. It helps us understand what’s working and where we can improve, and some of our most useful updates have come directly from reader input.
Corrections and Outdated Information
The US poker landscape moves quickly. Bonus structures change, software gets updated, and state regulations shift. If you’ve spotted something in our content that’s no longer accurate, please flag it. We treat correction requests seriously and prioritize reviewing flagged content. Getting it right matters more than being defensive about a mistake.
Responsible Gambling Concerns
If you’re worried about your own relationship with poker, or you’re concerned about someone close to you, we encourage you to reach out. We’re not a counseling service, but we can point you toward the right resources. Our responsible gambling page also has practical guidance and links to support organizations. There’s no judgment here.
Reporting a Poker Site for Poor Conduct
This one is particularly important to us. If you’ve had a serious negative experience with a poker platform — delayed or denied withdrawals, terms you believe were misrepresented, unfair practices, or conduct you think other players should know about — we want to hear it.
We take these reports seriously. Player feedback is one of the inputs we use when evaluating and re-evaluating sites. A pattern of credible complaints will factor into how a platform is rated or whether it remains recommended at all. We can’t act as a formal dispute resolution service, and we won’t get involved in financial disputes between players and operators. But we do pay attention, and bad actors don’t stay invisible forever.
Sharing Positive Experiences
Not everything has to be a complaint. If you’ve had a great experience on a site we cover, or you’ve found a platform we haven’t reviewed yet that you think deserves attention, let us know. Player-reported wins, strong customer service experiences, and standout promotions all help round out our picture of how these platforms perform in the real world.
Partnership and Collaboration Inquiries
We’re open to conversations about partnerships, collaborations, and content opportunities with organizations that operate in the poker and online gaming space. If you represent a poker platform, a media outlet, or a related business and want to explore working together, get in touch.
A note on this: partnership conversations are handled separately from our editorial process. Commercial arrangements don’t influence our ratings or recommendations. Our editors evaluate platforms independently of what the business side is doing.
What We’re Not Able to Help With
We want to be upfront about our limitations. Our team is not a dispute resolution body, and we won’t be able to mediate between players and poker sites or provide financial advice. If you’re involved in an active dispute with an operator, your best path is through the platform’s official support channels, or through the relevant state gaming authority if the site is licensed in a regulated US market.
That said, if your experience suggests broader conduct issues worth documenting, we still want to hear about it. Those reports inform how we cover and evaluate the industry over time.
We’re Here When You Need Us
Poker involves real decisions and, often, real money. If something on this platform can help you make better ones, we’ve done our job. And if there’s something we’ve got wrong, or something we’re missing, we’d genuinely rather know.